The Clubhouse Casino Privacy Policy

This policy sets out what personal information the Club collects from members, why we hold it, and the choices you keep over it. It covers your account, the cashier, and any contact you have with our support team. Holding an account here means you accept the data handling described below. We operate under a Curacao license, and membership is open only to players who are 18 and over.

What We Collect

Some of this you hand us when you register. The rest is created automatically while you play.

• Account details: the username, email address, password and any security questions you set.
• Contact information: name, postal address, phone number and email.
• Date of birth, used to confirm you meet the minimum age.
• Payment and verification data: card or wallet details, transaction records, and the ID documents you upload for identity checks.
• Device and usage data: IP address, browser type, device identifiers, and a log of how you use the lobby and the cashier.

Why We Hold It

Your information runs the membership and lets us meet the duties placed on a licensed operator. We use it to:

• Open, run and secure your account.
• Process deposits and withdrawals through the cashier.
• Verify your identity and age before the first payout.
• Detect and prevent fraud, money laundering and account abuse.
• Deliver bonuses, free spins and reload offers, and apply their wagering terms.
• Meet legal, regulatory and licensing obligations.

We do not sell your personal information. Not to advertisers, not to data brokers, not to anyone.

Cookies and Analytics

Session cookies keep you signed in and remember your settings as you move around the lobby. Analytics cookies tell us how members use the floor, which is how we catch problems and improve the service. You can manage or block cookies in your browser settings. Switch off certain cookies and parts of your account may stop working the way they should.

Payment and Verification Records

Card numbers, crypto wallet details and ID documents are sensitive, and we treat them that way. Payment data goes to the relevant provider to settle a deposit or withdrawal, and your verification documents are reviewed to confirm who you are. One rule does not bend: the payment method has to belong to the account holder, and the name on it must match the name on your account. Payouts go back to a method in your own name, which guards both sides against fraud.

Keeping Data Safe

Data moving between your device and the site is encrypted in transit. Inside the business, access to member records is limited to staff who need it for their work, and every access is logged. We hold your data only as long as the purposes here require, or as long as the law tells us to. No system is flawless, though, so we count on members to keep their own password private.

Outside Companies That Help

A few jobs are done for us by outside companies acting on our instructions. Payment providers move money to and from the cashier. KYC partners check your documents. Analytics partners measure how the site performs. Each one works under a contract that limits what it may do with your data, and where a processor sits outside your country, that cross-border handling falls under the same contractual safeguards.

How Long Records Stay

Account, transaction and verification records are kept while your membership is open, and for a set period once it closes. Anti-money-laundering and licensing rules force us to retain certain records, such as payment history and identity checks, for a fixed number of years. After any legal hold period ends and the data is no longer needed, the records are deleted or anonymized.

Your Rights and Choices

You hold rights over the personal data we keep about you, within the limits set by law and our licensing duties.

• Access: ask for a copy of the data on your account.
• Correction: ask us to fix details that are wrong or out of date.
• Deletion: ask us to remove your data, except where we are required to keep it for legal or regulatory reasons.
• Marketing opt-out: stop promotional contact at any time.

We may ask you to verify your identity before we act on a request. That step keeps anyone else from reaching your account.

Marketing Preferences

Promotional emails and offers are a choice you control. Opt in or out when you register, from the settings in your account, or through the unsubscribe link at the foot of any promotional email. Opting out does not stop service messages. A withdrawal confirmation or a security alert still reaches you, because those are part of running the account.

Reaching Us About Privacy

Have a question about this policy, want a copy of your data, or need a correction or deletion? Reach the team through the contact form on the site. Send the request from the email tied to your account where you can. It helps us confirm who you are and reply without delay.